Samsung has been doing its best to help customers stay away from harm, after it identified that faulty batteries are causing its flagship phablet, the Galaxy Note 7, to catch fire or in worse cases explode.
The company has already announced an exchange program, under which users can trade in their Note 7 for a new one, which is safer.
While the exchange program was originally announced as an optional one, where users can voluntarily get a replacement for their Note 7, it appears that more recent incidents involving the device have convinced the company to ask all Note 7 users to power off the phone immediately and get it exchanged as soon as possible.
This is what DJ Koh, President of Mobile Communications Business, Samsung Electronics had to say in an official statement:
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible. We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”
From what we have read in reports is that some people are still unaware of the Samsung Galaxy Note 7 exchange program or the danger that the device poses. So, if you know anybody who has a Note 7, make sure to inform them to switch off the device, and ask them to contact the store they bought it from or to call Samsung’s customer care and get a replacement device.
