Google says it has fixed the live view failures affecting the original wired Nest Doorbell, better known as Nest Hello. The fix also covers four other first-generation Nest cameras that have moved to the Google Home app. It arrives as a camera software update in Google’s November 11 Google Home release notes.
The problem matches what we reported on November 7. Live view wouldn’t load and showed an error saying the camera may be unreachable. Event recording kept working the whole time. Google’s notes describe the fix this way:
Resolved an issue where live streaming could fail to connect over certain internet connections (such as PPPoE, fiber, or mobile hotspots) while event history continued recording normally
Google also says the update improves live stream responsiveness and smoothness. As of November 12, we haven’t seen owners confirm that the fix works on their cameras.
Which Nest cameras get the live view fix
- Nest Doorbell (wired, 1st gen), also known as Nest Hello
- Nest Cam Indoor (1st gen)
- Nest Cam Outdoor (1st gen)
- Nest Cam IQ Indoor
- Nest Cam IQ Outdoor
Google’s notes describe these as cameras migrated to the Google Home app. Owners still using the older Nest app aren’t described as covered. The notes give no firmware version number and no per-device rollout schedule.
Community reports of the failures date back to late October, so the fix came roughly two weeks later. As of November 7, we found no status note from Google in the community threads we checked. For owners, that meant a doorbell without working live view or two-way talk for weeks.
Other camera fixes in the November 11 update
- Nest Cam IQ Indoor and Outdoor: event thumbnails that could appear blank in Google Home are restored.
- All five legacy models: more accurate camera clocks for event timestamps, updated security certificates and fewer unexpected restarts.
- Unmigrated Nest Hello: the Android app again lets you remove an offline, unmigrated wired Nest Doorbell from device settings.
- Event history: fixes to the player controls in the Android app.
- Account prompts: users whose Nest account is already linked should see fewer prompts asking about it.
- Third-party cameras: cameras with an expired partner link now show a relink option instead of appearing offline.
What to do if live view still fails
If your camera still won’t stream, the update may not have reached it yet. Google hasn’t said how quickly it reaches each camera. Google also scopes the fix to certain network connections, so it may not cover every failure. If the problem continues, post in Google’s Home community thread or contact Google support.
Source: Google Home release notes
