Some Fitbit owners using version 5.12 of the Google Health app on iPhone can’t see their daily vitals. The missing readings include HRV and resting heart rate. Blood oxygen, breathing rate and skin temperature are affected too. Signing out and back in brings the data back, though users say it can vanish again.
What Google Health users are reporting
The complaints sit on Google’s own Google Health Help Community. One thread, opened on November 9 and tagged iOS, says vitals have not shown for two to three days. The forum marks it as a trending issue, and 15 people have said they have the same problem.
A volunteer Silver Product Expert, Cees van den Heuvel, wrote “Looks like there is an issue in 5.12” and said he had escalated it.
In a second thread, a user says five vitals had been missing for four days. They range from breathing rate and blood oxygen to HRV, resting heart rate and skin temperature variation. A Product Expert there called it a known issue in the iOS version 5.12 of the app. That reply also said the team had acknowledged the problem and a fix was being worked on.
Product Experts are volunteers, not Google employees. As of November 11, no official acknowledgement from Google itself has surfaced. Android Authority says it has asked Google for comment.
The data itself does not appear to be lost. Posters say the app is failing to display readings rather than failing to record them. Android Authority also reports that some affected devices continue recording data normally.
How to get your vitals back
- Sign out of your account in the Google Health app on your iPhone.
- Sign back in with the same account.
- Open your vitals again and check that the missing days now appear.
The fix may not stick. One user says signing out only corrects the data for that individual day. Android Authority also reports that switching a chart between weekly and monthly view can make the readings show up.
Are Android phones affected?
So far, the reports are from iPhone users. Android Authority says most Android users are still on version 5.11, so it’s too early to rule Android out. Version 5.12 is the update that added blood pressure and pregnancy logging.
At least one affected poster says they pay for Premium. For people paying to track these numbers, several days of blank vitals with no official word from Google so far is a real gap. Until a fix lands, signing out and back in is the quickest workaround.
Sources: Google Health Help Community, Google Health Help Community (second thread), Android Authority
