Samsung acknowledges Note 7 battery issues, halts sales and promises to replace existing ones

Earlier today, we reported that Samsung might be recalling its Galaxy Note 7 devices, after reports of exploding batteries in a few cases. And the company has now officially made a statement to address the issue.

samsung_logo

Samsung has officially acknowledged its investigations has led to a conclusion that the Note 7 does suffer from some battery issues.

This is what the company says in a statement on its website:

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.

And to prevent further such incidents, Samsung has halted the sales of the Note 7.

However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.

It takes some real guts to own up to a mistake, let alone take measures to correct it, so we tip our hats to Samsung for being honest. What’s more impressive is the fact that Samsung has also promised to voluntarily replace the current Note 7 devices with a new one, in the next few weeks.

That’s some real good damage control right there. Here is to hoping that the replacements will be better.


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Ashwin Karthik
Originally a Business Grad, Ashwin is a natural at testing and reviewing apps & games for Windows and Android Apps, as well as flashing ROMs. A proud owner of a Redmi K20, he is also an avid gamer and loves playing on his Computer, PS4 & Nintendo consoles.

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