Samsung’s hopes of its Galaxy Note 7 becoming a success, has taken another hit, this time in the U.S. The South Korean electronics giant has been exchanging its older Note 7 devices, following reports of multiple fires and explosions, due to a faulty battery.
Samsung updated its Note 7 with new green battery indicators, and its retail boxes now carry a black square to indicate that the new Note 7 is safe. But is it? According to many reports, even the replacement units were not reportedly safe, and have been suffering from the same issues.
Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents. We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice.
While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices. Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory.
Samsung is yet to officially announce whether it is halting the exchange program for the new Note 7.