Amazon India sends used Redmi 2 to buyer

Well, we have all come across news articles about how people ordered a phone, and instead received a stone or an empty package, or even a tampered product.

Scary as that sounds, we just happened to come across one such incident.

One of my friends from Kolkata, told me that his friend had ordered a Redmi 2 phone from Amazon India, on October 6th, and the payment for it was made using a credit card.

Here is a photo of the receipt.

(We have blurred the information to provide some privacy for the buyer.)

The phone was shipped by a seller based in Bangalore, and was delivered on October 9th. Except the phone was not a new one as advertised. The phone’s box packaging was tampered with and the seal was clearly broken as seen in the first photo featured in this article.

The battery and charger did not come with the plastic cover either.

And here is the worst part, the phone was a used one, and even had a screen protector fitted on it.

The buyer contacted Amazon India, over the phone, who agreed to replace the phone. A pickup order for the phone was placed, and Amazon India did pick up the phone from him today, and the photo below shows the pickup receipt.

We will update this article, when Amazon India delivers the phone. But the question is this, how can a seller registered with the Amazon India Fulfilled policy, end up shipping a used phone to the buyer? Isn’t this outrageous?